Comments on: The Simplest Version Control System - Subversion http://truckingnerd.com/index.php/2007/10/23/the-simplest-version-control-system-subversion/ A technology evangelist's adventures in the trucking industry. Thu, 09 Sep 2010 19:22:02 +0000 http://wordpress.org/?v=2.6.3 By: Becker http://truckingnerd.com/index.php/2007/10/23/the-simplest-version-control-system-subversion/#comment-6 Becker Fri, 26 Oct 2007 01:17:52 +0000 http://truckingnerd.com/index.php/2007/10/23/the-simplest-version-control-system-subversion/#comment-6 Yes we have integrated our VoIP system into some of our existing applications and yes we have some future plans as well. I have some posts planned around both our VoIP system and some of the applications which leverage it. What we have already done is integrated it into our maintenance application so someone can highlight a block of text, and with 1 click dial a phone number contained within the text. This saves a few seconds here and there dialing which is handy. We also have integrated a real-time feed from our phone system into a tool we call the multiplexor (which will also be blogged about in a coming article). The multiplexor is a modular tool that we display on a 250" screen in our operations center. It has all kinds of good information streamed from our systems. One of the feeds is information about call volumes graphed out over the course of the day by call queue. We also tie in so that you see average on hold statistics for calls by queue and when one or more callers are on hold, it changes over to display the longest wait time for callers in that queue. This way our operations group can simply look up and see a big bold counter showing when someone is on hold so they can try to wrap up their current call. And finally, we have done some other things with the phone system such as integrate it into our intranet. We have a building security page on our intranet where we see web cams throughout our building in addition to the ability to tie into the building security system. We tied into the phone system to allow us to unlock the front-door. This is nice if you're in the office by yourself and you need to let someone in...or better yet, you forgot your key card and need access to the building, you can pop open the intranet site and click the "unlock door" button and voila! We are doing a major upgrade of our phone system next summer which I'm excited about. One of the new features is that they are moving from a traditional COM API to a .NET API which will make it even easier to consume and leverage the services the system has to offer. We intend to integrate screen pops with this version of the application. We have been on a VoIP system leveraging soft phones for over 2 years now and it has been a great investment. There are a plethora of benefits which I've got some good content to support in a future post. Stay tuned... Yes we have integrated our VoIP system into some of our existing applications and yes we have some future plans as well. I have some posts planned around both our VoIP system and some of the applications which leverage it.

What we have already done is integrated it into our maintenance application so someone can highlight a block of text, and with 1 click dial a phone number contained within the text. This saves a few seconds here and there dialing which is handy.

We also have integrated a real-time feed from our phone system into a tool we call the multiplexor (which will also be blogged about in a coming article).

The multiplexor is a modular tool that we display on a 250″ screen in our operations center. It has all kinds of good information streamed from our systems. One of the feeds is information about call volumes graphed out over the course of the day by call queue. We also tie in so that you see average on hold statistics for calls by queue and when one or more callers are on hold, it changes over to display the longest wait time for callers in that queue. This way our operations group can simply look up and see a big bold counter showing when someone is on hold so they can try to wrap up their current call.

And finally, we have done some other things with the phone system such as integrate it into our intranet. We have a building security page on our intranet where we see web cams throughout our building in addition to the ability to tie into the building security system. We tied into the phone system to allow us to unlock the front-door. This is nice if you’re in the office by yourself and you need to let someone in…or better yet, you forgot your key card and need access to the building, you can pop open the intranet site and click the “unlock door” button and voila!

We are doing a major upgrade of our phone system next summer which I’m excited about. One of the new features is that they are moving from a traditional COM API to a .NET API which will make it even easier to consume and leverage the services the system has to offer. We intend to integrate screen pops with this version of the application.

We have been on a VoIP system leveraging soft phones for over 2 years now and it has been a great investment. There are a plethora of benefits which I’ve got some good content to support in a future post. Stay tuned…

]]> By: Aaron http://truckingnerd.com/index.php/2007/10/23/the-simplest-version-control-system-subversion/#comment-5 Aaron Thu, 25 Oct 2007 17:02:19 +0000 http://truckingnerd.com/index.php/2007/10/23/the-simplest-version-control-system-subversion/#comment-5 I would be interested in hearing about any applications you have designed or are considering designing to incorporate VoIP into your business applications. I see this as a great way to remove extra steps and improve productivity. For example, imagine a dispatcher clicking on a customer icon or link and dialing a customer up automatically, with a pop up screen appearing showing the status of all that customer's loads in progress, the value of the customer, his past orders, etc... Are you working on any things of this nature? I would be interested in hearing about any applications you have designed or are considering designing to incorporate VoIP into your business applications. I see this as a great way to remove extra steps and improve productivity. For example, imagine a dispatcher clicking on a customer icon or link and dialing a customer up automatically, with a pop up screen appearing showing the status of all that customer’s loads in progress, the value of the customer, his past orders, etc… Are you working on any things of this nature?

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