Take for example, the seconds shaved off of the act of dealing with a voice mail. As a wav file, it is easy to listen, pause, rewind, forward, store, etc. Typing digits into a voice mail system while tieing up your phone line listening to voice mail from the old system, these few seconds here and there add up quick!

Or how about the fact of having your faxes come into email and being able to fax from the desktop. Now I don’t have to roam around and waste cycles checking some machine.

I guess you could get crazy and invest a lot of time adding all of this up and putting a dollar amount on peoples time, we haven’t spent the time to do this since we know it is there.

We also leverage the statistics in the phone system to make better decisions. We periodically adjust our queues, attendant, etc. based off of data captured by the system. One could argue the opportunity costs of not having this and making these types of decisions based on gut rather than data…that’s surely worth something?

I guess the real payoff is we are operating in a different playing field than we were previously, one that has opened up doors, capabilities and opportunities that didn’t exist before…that is our ROI, sorry it isn’t the financial answer you had hoped which I know makes salty costs easier to swallow, but I think if you look at the purchase what it costs you per business day, it is a no brainer