How many of you have experienced an IT project where at the end of the day either the program that was created does not do what it originally was intended to do so no one uses it or it does exactly what is needed but there is a new “fire” today so again no one uses it?Â
During my career in transportation, I have been fortunate enough to work with a large, mid-sized, and small carrier. A carrier as large as 9000 trucks down to a carrier of 150 trucks. I’ve seen and experienced many things but one thing that I’ve seen in common at all these companies, relative to relationship between IT and Operations, is how these departments work together.Â
Many times I’ve seen operations requesting reports, new applications, improvements, customized programming, etc. that, in the heat of the moment, they “need” but 2 weeks later has fallen to the wayside with the latest fire.Â
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